How do I file a complaint against a trucking company?

You may file an oral complaint by contacting any TxDOT business office in person or by telephone toll-free at (800) 558-9368 weekdays between 8 a.m. and 5 p.m. Central Time. You will be automatically connected to the nearest TxDOT district office according to the area code of your phone number.

What is the National Consumer Complaint Database?

The National Consumer Complaint Database is your chance to help identify motor carriers (bus, truck, and moving companies), brokers, and Auto Haulers who are reported to have engaged in violations of the commercial regulations. Your complaint will be maintained in the company’s file as part of its permanent record.

What can you do if a trucking company doesn’t pay you?

Contact the Department of Labor If your employer fails to respond to your wage theft request, you should file a complaint with your state’s Department of Labor. This is typically achieved by completing a wage theft claim form which you can usually find online at your state’s Department of Labor website.

Who regulates the trucking industry?

FMCSA

How do I sue a freight broker?

You can file a complaint by clicking on the following link: https://nccdb.fmcsa.dot.gov/nccdb/home.aspx Once you have filed a complaint against the broker, the FMCSA will assign your complaint to a DOT agent who will reach out to you and begin to investigate the complaint.

What is a CFPB complaint?

The Consumer Financial Protection Bureau (CFPB), a federal government agency, collects consumer complaints about credit cards, mortgages, bank accounts, student loans, consumer loans, credit reporting, money transfers, and debt collection.

What can I do if a freight broker doesn’t pay you?

If a broker doesn’t pay or is slow to pay, the factoring company works with you and your customer to collect the payment. A factoring company can help you minimize non-payment situations by: Checking the credit and payment history of a broker before you enter an agreement.

Do freight brokers get sued?

If you broker freight, you may be sued, and probably for certain, considering the low limits purchased by even some of the larger motor carriers. In the not-too-distant future you may come to grips with a motor vehicle crash that didn’t involve your driver, or your equipment or your MC authority.

What level of government regulates trucks?

The Federal Motor Carrier Safety Administration (FMCSA), a division of the U.S. Department of Transportation, regulates both the trucks and the truck drivers.

What is the most common consumer complaint?

And, the most reported consumer complaint to the FTC is (drum roll please): 1. Identity theft. The FTC describes this as “when someone appropriates your personal identifying information (like your Social Security number or credit card account number) to commit fraud or theft.

What is the consumer complaint program?

The program appropriately escalates complaints that raise legal issues involving potential consumer harm from unfair treatment or discrimination, or other regulatory compliance issues. Employees promptly address and resolve complaints and inquiries regarding the organization or its service providers.

What is a complaint database?

The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.

What is considered a consumer complaint?

Bureau defines consumer complaints as “submissions that express dissatisfaction with, or communicate suspicion of wrongful conduct by, an identifiable entity related to a consumer’s personal experience with a financial product or service.”

What is the main complaint monitored by the CFPB?

public Consumer Complaint Database

What are most common complaints?

– Long Wait on Hold.
– Unavailable or Out of Stock Product.
– Repeating the Customer’s Problem.
– Uninterested Service Rep.
– Poor Product or Service.
– No First Call Resolution.
– Lack of Follow Up.
– New Product or Feature Request.

How do I report a freight broker?

If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA with our online complaint tool or by calling 1-888-DOT-SAFT (1-888-368-7238) between the hours of 8:00 am and 8:00 pm Monday through Friday Eastern Time.

How do I report a trucking company?

To file an FMCSA complaint, you can either call the agency at 888-DOT-SAFT or fill out their online complaint form. Once you submit a complaint, it becomes part of the trucking company’s permanent record in the National Consumer Complaint Database. The FMCSA will also investigate your complaint.Aug 8, 2018

Is Double brokering freight illegal?

But freight brokers agree that even when done legally, double brokering is an arrangement that can be fraught with risk. It becomes illegal, of course, if the shipper has specifically said that its loads are not to be re-brokered.Aug 4, 2021

Is trucking regulated by OSHA?

While OSHA does not regulate self-employed truckers, it does regulate workplaces to which the truckers deliver goods and the workers which receive those goods.

What are the 4 main steps to the consumer complaint process?

– Complaint submitted. You submit a complaint about an issue you have with a company about a consumer financial product or service, or another government agency forwards your complaint to us.
– Review and route.
– Company response.
– Complaint published.
– Consumer review.

What does the CFPB investigate?

Enforcement Authority CFPB is authorized to conduct investigations to determine whether any person is, or has, engaged in conduct that violates Federal consumer financial law. demands for testimony, responses to written questions, documents, or other materials.

How do you report a trucking company anonymously?

To file a safety violation report, please call the toll-free hotline (888)-368-7238 or (888)-DOT-SAFT.

What is the CFPB main goal?

We aim to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law.